Post-Install Mitel Support Services
To truly transform your unified communications platforms into hyper-collaboration and productivity tools, you need to proactively manage systems, track updates and quickly resolve issues. Nortec offers the expert support and personal customer service needed to get the most out of your on-premise, hybrid or cloud-based unified communications. Our proactive managed services offer peace-of-mind for those who want issues addressed as soon as they arise at a predictable cost. Service levels are designed specific to the needs and requirements of customers and their locations and can be based on response
or availability.
Making Mitel Systems Easier to Use
Nortec’s Managed Unified Communications Support Services take responsibility for your Mitel On-Premise solution after it has been deployed. Our comprehensive post-install managed support services ensure that your unified communications are working at maximum potential to increase productivity and decrease complexity for end users.
Nortec will handle all aspects of managing the solution including:
- Configuration changes and updates
- Software upgrade/patch testing and release management
- System capacity management
- Availability and event management
- Incident & problem management
- Remote monitoring and proactive fixing of faults
- Escalation to Mitel when necessary
Comprehensive Mitel Support
Whether your Mitel Unified Communications systems are on-premise, or a hybrid of cloud and on-premise, our managed service offers top-to-bottom support for Mitel unified communications in order to assist you every step of the way. For each client we implement a full-service strategy from deployment through the complete lifecycle of the operation.
How We Deliver Customized Managed Services for Businesses in Washington
We have you covered. When we manage your IT, we take care of your technology so you can focus on your business. Our award-winning managed IT services power small and mid-sized businesses in Washington, with around-the-clock support and expertise.
Consultation
You describe where you are now, problems you’re experiencing and what you want to achieve.
Design a Solution
Using your goals and budget, we design a solution that aligns your IT to empower your business.
Better IT
Your IT friction is eliminated with our flexible solutions and responsive IT support, all at a price you can afford.
